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Frequently Asked Questions

Q: Can I order customized items from you?
Answer: Absolutely! Some of our designs offer customization on the item page. You can also click "Customize Your Own!" in the menu at the top of the page to choose a specific item and customize it with your own Alpha style!

Q: How can I track my order?
Answer: When you have completed your purchase, you should receive an email notification with your tracking number. If you do not, contact us through the chat app at the bottom of the page.

Q: What is your returns policy?
Answer: At Optimist Alpha, we like to do things right the first time. In light of this, if you have any questions regarding your order, we encourage you to contact us in advance to prevent any issues.
"An ounce of prevention is worth a pound of cure" - Benjamin Franklin
In the menu at the top of the page, click on "Returns and Refunds" to review our policy.

Q: Don't see a question you believe should be here? 
Answer: Click the chat button below and let us know!

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